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Products that are damaged on arrival, defective, incorrectly shipped, or unopened within the return window are eligible.
Opened consumable products, customised orders, and clearance sale items are not eligible for return.
Raise a return request within 7 days of delivery. Requests after this period may not be eligible.
Items must be in original, unused condition with all packaging, seals, and labels intact.
Our return process is simple and designed to be resolved quickly.
Reach out via email or phone within 7 days of delivery. Share your order number and a brief description of the issue.
We'll ask you to share clear photos of the product showing the defect or damage. This helps us process your return faster.
Pack the item securely in its original packaging. Our courier partner will schedule a pickup at a convenient time.
Once we receive and inspect the item, your refund or replacement will be processed within 5–7 business days.
Last updated: April 18, 2026
Return Policy
Return Eligibility
Timeframe: Items purchased from www.herbandhouse.com are eligible for return within 10 days of delivery, unless otherwise specified.
Condition: Items must be unused, unopened, in their original packaging, and in the same condition as received, with all tags, seals, and accessories included.
Proof of Purchase: A valid order number or receipt is required for all returns.
Eligibility: International customers may return eligible items within 10 days of delivery, subject to the same conditions as domestic returns.
Personalized or custom-made decorative items.
Daily essentials classified as hygiene products (e.g., soaps, skincare products).
Digital products or gift cards, Books.
Return Process:
Step 1: Contact our customer service team at support@herbandhouse.com within 10 days of delivery to request a Return.
Step 2: Visit our portal at www.herbandhouse.com to request a return.
Step 3: You may return the goods if applicable and approved by Herb & House.
Step 4: Securely pack the item in its original packaging, include the Tags & Accessories. Our courier partner will collect the package from your doorstep.
Step 5: If you want to return your own convenience then you have to use a trackable shipping method. We are not responsible for lost or damaged return shipments.
Note: Refunds or exchanges will be processed within 7-10 business days of receiving and inspecting your return goods.
Our support team is available 6 days a week to help you through the return or refund process quickly and without hassle.
Talk to our support team directly. We're here to help.
Send us your question and we'll respond within 24 hours.
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