Return Policy At Herb & House, we strive to bring you high-quality Ayurvedic products, decorative items, and daily essentials. If you’re not completely satisfied with your purchase, we’re here to make the return process simple and hassle-free. Please review our return policy below for details on eligibility, processes, and international considerations. 

Return Eligibility 

Timeframe: Items purchased from www.herbandhouse.com are eligible for return within 10 days of delivery, unless otherwise specified.  

Condition: Items must be unused, unopened, in their original packaging, and in the same condition as received, with all tags, seals, and accessories included. 

Proof of Purchase: A valid order number or receipt is required for all returns. 

International Returns- 

Eligibility: International customers may return eligible items within 10 days of delivery, subject to the same conditions as domestic returns. 

Shipping Costs: Customers are responsible for return shipping costs, unless the return is due to our error (e.g., wrong or defective or damage item). 

Customs and Duties: Original shipping fees, customs duties, and taxes are non-refundable. Customers are responsible to bear for any additional customs fees incurred during return shipping. 

Defective, Damaged, or Incorrect Items:  

If an item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos and video (if required) of the issue. 

Non-Returnable Items: 

Ayurvedic products with broken seals or opened packaging (due to health and safety regulations). 

Personalized or custom-made decorative items. 

Daily essentials classified as hygiene products (e.g., soaps, skincare products). 

Digital products or gift cards, Books. 

Return Process: 

Step 1: Contact our customer service team at navirahnh@gmail.com within 10 days of delivery to request a Return. 

Step 2: Visit our return portal at [return portal URL] to request a return. 

Step 3: You may return the goods if applicable and approved by Herb & House. 

Step 4: Securely pack the item in its original packaging, include the Tags & Accessories. Our courier partner will collect the package from your doorstep. 

Step 5: If you want to return your own convenience then you have to use a trackable shipping method. We are not responsible for lost or damaged return shipments. 

Note: Refunds or exchanges will be processed within 7-10 business days of receiving and inspecting your return goods.