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  • Return Policy


    At Herb & House, we strive to bring you high-quality decorative items, and daily essentials. If you’re not completely satisfied with your purchase, we’re here to make the return process simple and hassle-free. Please review our return policy below for details on eligibility, processes, and international considerations. 

    Return Eligibility 

    Timeframe: Items purchased from www.herbandhouse.com are eligible for return within 10 days of delivery, unless otherwise specified.  

    Condition: Items must be unused, unopened, in their original packaging, and in the same condition as received, with all tags, seals, and accessories included. 

    Proof of Purchase: A valid order number or receipt is required for all returns. 

    International Returns- 

    Eligibility: International customers may return eligible items within 10 days of delivery, subject to the same conditions as domestic returns. 

    Shipping Costs: Customers are responsible for return shipping costs, unless the return is due to our error (e.g., wrong or defective or damage item). 
    Customs and Duties: Original shipping fees, customs duties, and taxes are non-refundable. Customers are responsible to bear for any additional customs fees incurred during return shipping. 
    Defective, Damaged, or Incorrect Items:   If an item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos and video (if required) of the issue. 
    Non-Returnable Items:  
    Products with broken seals or opened packaging (due to health and safety regulations). 

    Personalized or custom-made decorative items. 

    Daily essentials classified as hygiene products (e.g., soaps, skincare products). 

    Digital products or gift cards, Books. 

    Return Process: 

    Step 1: Contact our customer service team at support@herbandhouse.com  within 10 days of delivery to request a Return. 

    Step 2: Visit our portal at www.herbandhouse.com to request a return. 

    Step 3: You may return the goods if applicable and approved by Herb & House. 

    Step 4: Securely pack the item in its original packaging, include the Tags & Accessories. Our courier partner will collect the package from your doorstep. 

    Step 5: If you want to return your own convenience then you have to use a trackable shipping method. We are not responsible for lost or damaged return shipments. 

    Note: Refunds or exchanges will be processed within 7-10 business days of receiving and inspecting your return goods.