Frequently Asked Questions

We process and dispatch orders within 1 business day. Standard delivery takes 3-5 business days across India, while express delivery (available in select cities) takes 1-2 business days. You will receive a tracking link via SMS and email once your order is dispatched. Orders placed before 2:00 PM on weekdays are dispatched the same day.

Yes! We offer free standard delivery on all orders above ₹499. For orders below ₹499, a nominal delivery fee of ₹49 applies. This helps us keep product prices fair while ensuring reliable, tracked delivery across 27,000+ pin codes in India.

We offer a 7-day return window on eligible products. If your product arrives damaged, is defective, or was incorrectly shipped, you can raise a return request within 7 days of delivery. Simply contact our support team with your order number and photos of the issue. We will arrange a pickup and process your refund within 5-7 business days after receiving the returned item.

Once your order is dispatched, you will receive a tracking link via SMS and email. You can also track your order by logging into your account and visiting the "My Orders" section. If you checked out as a guest, use our Order Tracking page and enter your order number for real-time status updates.

Yes, Herb & House is fully FSSAI certified and compliant. Every product undergoes independent lab testing for purity, potency, and safety. Our certification ensures that all our products meet the food safety and quality standards set by the Food Safety and Standards Authority of India. We take quality seriously and never compromise on safety.

You can cancel your order for free any time before it is dispatched. Simply call or WhatsApp us at +91 63761 91966 (Mon-Sat, 9 AM - 7 PM) with your order number. Once an order is dispatched, cancellation is not possible, but you can initiate a return after delivery.

We accept all major payment methods including credit cards, debit cards, UPI (Google Pay, PhonePe, Paytm), net banking, and popular wallets. All payments are processed securely through certified payment gateways. We also offer Cash on Delivery (COD) on select pin codes for your convenience.

Yes. If you receive a damaged or defective product, we offer a full refund. For unopened products within the 7-day return window, you can request a return and receive a refund to your original payment method within 5-7 business days after we receive and inspect the item. For consumable products that have been opened and partially used, refunds are evaluated on a case-by-case basis.

Yes, we welcome wholesale enquiries and partnership opportunities. Whether you are a retailer, distributor, or healthcare practitioner looking to stock our products, we would love to hear from you. Please reach out via our Contact Us page or email us directly at support@herbandhouse.in with details about your business and requirements.