Your wishlist is empty.
Everything you need to know about how we ship your orders
Standard shipping is available for all eligible orders unless otherwise specified.
Shipping costs are calculated at checkout based on your order's weight, dimensions, and delivery destination.
Delivery estimates:
Expedited Shipping is available for select destinations at an additional cost.
Shipping charges and availability will be displayed during checkout.
Delivery estimates:
Shipping rates and delivery options may vary depending on promotions, product type, destination, or carrier availability. All applicable shipping charges will be displayed before you complete your purchase.
Orders are processed within 1–2 business days after payment has been successfully confirmed. Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information (where available).
Delivery times are estimates and may be affected by circumstances beyond our control, including:
While we work closely with our shipping partners, we cannot guarantee delivery dates and are not responsible for delays caused by third-party carriers or customs authorities.
If your order has not arrived within the estimated delivery timeframe, please contact us at info@herbandhouse.com and include your order number so we can assist you.
International shipments may be subject to customs duties, import taxes, or other fees imposed by the destination country.
Please note:
These charges are the customer's responsibility.
If a shipment is refused because customs duties or taxes are unpaid, any return shipping costs or additional fees incurred will be deducted from your refund (if applicable).
Customs duties and taxes are non-refundable through Herb & House.
Certain products may have shipping restrictions due to size, weight, or local regulations.
Please note:
Some items may not be available for delivery to certain locations. We do not ship to P.O. Boxes, APO/FPO addresses, or certain remote areas.
Please provide a valid physical delivery address to avoid shipping delays.
If the shipping carrier confirms that your package has been lost, we will offer either a replacement or a refund at our discretion.
Lost shipment claims must be reported within 30 days of the shipping date.
Please inspect your package immediately upon delivery.
If your order arrives damaged, contact us within 7 days of delivery. Please include clear photos of:
We will review your claim and arrange a replacement or refund where appropriate.
We are not responsible for lost or damaged shipments resulting from incorrect or incomplete shipping information provided during checkout.
Shipping charges may be refunded only if a shipment is confirmed as lost or damaged, subject to our investigation.
Customs duties, import taxes, and related fees are non-refundable by Herb & House.
For more information, please refer to our Return & Refund Policy.
Customers are responsible for providing a complete and accurate shipping address.
If an order is returned due to an incorrect, incomplete, or undeliverable address, the customer will be responsible for any additional shipping charges required to resend the order.
We recommend carefully reviewing your shipping details before placing your order.
If you have any questions regarding this Shipping Policy, need assistance with tracking your order, or require support with a shipping issue, please contact us:
Email: info@herbandhouse.com
Our customer support team aims to respond to all enquiries within 1–2 business days.
Herb & House reserves the right to modify or update this Shipping Policy at any time without prior notice.
Any changes will be posted on this page and will apply to orders placed after the revised policy becomes effective.
Our support team is available Monday to Saturday, 9 AM to 7 PM. Reach us by phone, email, or WhatsApp — whichever works best for you.
Send us your question. We respond within 24 hours.
Prefer messaging? Chat with us for quick support.
