We strive to provide a seamless and transparent shipping experience for our customers. This policy outlines our standard shipping procedures, estimated delivery times, customs duties, and other related information. By placing an order, you agree to the terms outlined in this policy.
Shipping Methods and Costs
Standard Shipping:
Available for all orders unless otherwise specified. Shipping costs are calculated at checkout based on the order weight, dimensions, and destination. Standard shipping typically takes up to 7 business days for domestic orders and 10-20 business days for international orders, depending on the destination.
Expedited Shipping:
Available for select regions at an additional cost, displayed at checkout. Delivery typically takes 2-5 business days for domestic orders and 5-10 business days for international orders.
Note: Shipping costs and availability may vary based on promotions, product type, or destination. All costs are displayed before order confirmation.
Order Processing:
Orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day. You will receive a confirmation email with tracking information (if available) once your order ships.
Delivery Timelines:
Delivery times are estimates and may vary due to factors such as carrier delays, holidays, or unforeseen circumstances (e.g., weather, strikes).We are not responsible for delays caused by third-party carriers or customs processing. If your order has not arrived within the estimated timeframe, please contact us at
navirahnh@gmail.com with your order number for assistance.
Customs Duties and Taxes
International Orders:
Customers are responsible for all customs duties, import taxes, and fees imposed by the
destination country. If you refuse a shipment due to customs duties or other fees, you may be responsible for
return shipping costs and any additional fees incurred. Refunds (if applicable) will be
issued minus these costs.
Shipping Restrictions:
Some products may have shipping restrictions due to size, weight, or local regulations
(e.g., hazardous materials). Restrictions will be noted on the product page or at checkout.
We do not ship to P.O. boxes, APO/FPO addresses, or certain remote areas. Please provide
a valid physical address for delivery.
Lost or Damaged Shipments
Lost Shipments:
If your order is confirmed as lost by the carrier, we will issue a replacement or refund at our
discretion. Please contact us within 30 days of the shipping date to report a lost shipment.
Damaged Shipments:
Inspect your package upon delivery. If items are damaged, please contact us within 7 days
of delivery with photos of the damage and packaging. We will work with you to provide a
replacement or refund. Note: We are not responsible for damage or loss due to incorrect address information
provided by the customer.
Returns and Refunds:
Refunds for shipping costs may be issued in cases of lost or damaged shipments, subject
to investigation. Customs duties and taxes are non-refundable through our company.
Address Accuracy:
Customers are responsible for providing accurate and complete shipping addresses If a package is returned due to an incorrect or undeliverable address, the customer will be
responsible for additional shipping costs to resend the order. Please double-check your address at checkout to avoid delays or additional fees.
Contact Us
For questions about this policy, tracking your order, or resolving shipping issues, please
contact our customer support team on Email: support@herbandhouse.com
Note: We aim to respond to all inquiries within 1-2 business days
Policy Updates:
We reserve the right to update this policy at any time. Changes will be posted on our
website, and the updated policy will apply to orders placed after the revision date
