At Herb & House (“we,” “us,” or “our”), we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and
protect your information when you
visit our website www.herbandhouse.com, make a purchase, or interact with us. This policy complies with applicable Indian laws, including the Information Technology Act, 2000, and the Digital
Personal Data Protection Act, 2023
(DPDP Act). Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services. Information We Collect
We may collect information about you in the following ways: Personal Information You Provide When you interact with our website or services, we may collect the following personal information:
Contact Information: Name, email address, phone number, billing address, and shipping address. Account Information: Username, password, and other details if you create an account with us.
Payment Information: Credit card details, UPI details, bank account information, or other payment method details (processed securely through our payment processors). Order Information: Details
about the products or services you purchase, including order history and preferences. Communications: Information you provide when you contact us, such as inquiries, customer service requests,
or feedback.
Automatically Collected Information
When you visit our website, we may automatically collect certain information through cookies, web beacons, and similar technologies: Browsing Information: IP address, browser type, operating system, device information, and browsing behavior (e.g., pages visited, time spent on the site). Usage Data: Information about how you interact with our website, such as clicks, search queries, and items added to your cart. Location Data: Approximate location based on your IP address or, if you consent, precise location from your device. Information from Third Parties We may receive information about you from third parties, such as: Analytics Providers: Data about your website usage from services like Google Analytics. Advertising Partners: Information about your interests and preferences for targeted advertising. Social Media Platforms: Information you share with us through social media integrations (e.g., if you log in using a social media account). How We Use Your Information We use your information for the following purposes: To process and fulfill your orders, including shipping and payment processing. To manage your account and provide customer support. To send you order confirmations, updates, and promotional offers (with your consent, where required under the Govt. Laws). To improve our website, products, and services through analytics and use
To personalize your shopping experience, such as recommending products based on your browsing or purchase history. To prevent fraud, secure our website, and comply with legal obligations under Indian laws. To deliver targeted advertisements or marketing campaigns (with your consent, where required). How We Share Your Information We may share your information in the following circumstances: Service Providers: We share information with third-party vendors who assist us in operating our website, processing payments, shipping products, or providing customer support (e.g., payment gateways, logistics providers, or hosting services). These providers are bound by contractual obligations to protect your data. Business Transfers: If we sell or merge our business, your information may be transferred as part of the transaction, subject to confidentiality agreements. Legal Requirements: We may disclose your information to comply with applicable laws, regulations, or legal processes (e.g., court orders or requests from government authorities in India). Protection of Rights: We may share information to protect our rights, property, or safety, or that of our customers or others, including to prevent fraud or security issues. With Your Consent: We may share your information for other purposes if you provide explicit consent, as required under the DPDP Act. We do not sell your personal information to third parties for their own marketing purposes. Cookies and Tracking Technologies We use cookies and similar technologies to enhance your experience, analyze website performance, and deliver personalized content. Cookies are small
data files stored on your device. You can manage your cookie preferences through your browser settings or our cookie consent tool (if applicable). Types of cookies we use: Essential Cookies: Necessary for the website to function, such as maintaining your cart or login session. Analytics Cookies: Help us understand how visitors use our website. Marketing Cookies: Used to deliver personalized ads based on your interests. You can opt out of non-essential cookies, but this may affect your experience on our website. We obtain your consent for cookies as required under applicable Indian laws. Your Rights Under the DPDP Act As per the Digital Personal Data Protection Act, 2023, and other applicable laws, you have the following rights regarding your personal data: Right to Access: Request information about the personal data we hold about you and how it is processed. Right to Correction: Request correction of inaccurate or incomplete personal data. Right to Erasure: Request deletion of your personal data, subject to legal obligations. Right to Data Portability: Request a copy of your personal data in a structured, commonly used format. Right to Withdraw Consent: Withdraw consent for processing your personal data at any time, where consent is the basis for processing. Right to Nominate: Nominate another individual to exercise your data rights in certain circumstances. Right to Grievance Redressal: Contact us to address any concerns about your personal data.
To exercise these rights, please contact our Data Protection Officer at thehtheherbandh@gmail.com. We may require verification of your identity before processing your request. Data Security We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse, in compliance with the Information Technology Act, 2000, and the DPDP Act. However, no system is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential. Data Retention We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal, accounting, or reporting requirements under Indian laws. When your information is no longer needed, we will securely delete or anonymize it. International Data Transfers If you are located outside India, your information may be transferred to and processed in India or other countries where our service providers operate. We ensure appropriate safeguards are in place for international data transfers, such as Standard Contractual Clauses or other mechanisms, as required by the DPDP Act or other applicable laws. Third-Party Links Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before providing any personalinformation.
Children’s Privacy
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected such information, we will take steps to delete it in accordance with applicable laws. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website or through other means (e.g., email), as required under the DPDP Act. The “Last Updated” date at the top of this policy indicates when it was last revised. Contact Us If you have questions, concerns, or grievances about this Privacy Policy or our data practices, please contact us at: Herb & House [175/5, Sector 17, Jaipur, Rajasthan, India]
Email: navirhnh@gmail.com
